Frequently Asked Questions

Mode Korvidae Co. coconut wax candles burn slower and cleaner than soy wax alternatives with a longer life span and great scent throw.

Our candles are zinc-free, lead-free, non-toxic, paraben-free, phthalate-free, cruelty-free, gluten-free and come in a repurposable, reusable container.

Are the labels removable for reuse of my container?

Yes! The adhesive label is specifically chosen so that it can be removed. First peel off what you can and then use a bit of rubbing alcohol to soak the paper label and then wipe off.

How do I care for my candle?

Trim your wick at around 1/4" to avoid curling and smoking.

Create a memory in your candle by allowing the wax to pool when burning your candle. That way, the warm pool of liquid on the top of your candle will fill your room with a substantial and bold scent. In addition, this allows you to prolong the lifetime of your candle.
  1. Burn your candle in a safe space. Always burn your candle on a secure and flat surface, without drafts, and DON'T leave it unattended while lit.
  2. Extinguish the wick rather than blowing it out to prevent an overabundance of smoke. Use a wick dipper or an extinguisher for best results.

Are your candles sustainable, eco-friendly, and safe?

Yes. Our shipping boxes, packing materials, labels, and dust covers are made from recycled, compostable, or biodegradable materials which are then shipped with the option of carbon neutral shipping. 

We aim to be as plastic-free as possible with every detail in the process considered and examined to reduce plastic use and waste. We're always dedicated to finding new ways to reduce plastic use.

Our wax is vegan, gluten-free, paraben-free, phthalate-free, non-toxic, all-natural and comes from sustainable and renewable crops. We choose to use nature-derived synthetic oils as environmentally-friendly alternatives to essential oils so that we do not tax the environment, conserve our natural resources, and use materials that are intended to blend with the wax; opting for better performance and beautiful fragrances.

Do you do wholesale or consignment?

Yes! Please email hello@modekorvidae.com to be considered a wholesale or consignment partner. We will share more information about our product offering and price structure.

Do you ship internationally?

Yes! We ship anywhere in the world. You will be able to see the total landed cost of your order at checkout.

Can I return my candle?

Returns & Exchanges:
Used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Mode Korvidae Co. within 14 days of delivery confirmation.

You may also exchange your product for another candle of the same size and price within 14 days of purchase.

Contact hello@modekorvidae.com with any questions or concerns!

 

When will my item ship?

As we are starting up, please give us 3-5 business days to ship your orders. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within two weeks of placing your order, you can contact hello@modekorvidae.com for a status update.

What is the life span of your candles?

We suggest burning your candles within one year for peak performance.

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